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Partnership Manager - Heathrow Academy

  • Closing date for Applications - 17 May 2017
  • Permanent Role
  • Band C

Heathrow is the UK's premier international airport and one of the world’s major hub airports, flying people for business, tourism and to visit friends and relatives around the world. We provide the facilities and services for over 80 airlines flying around 75 million passengers a year to over 180 destinations worldwide and play an important economic role connecting the whole of the UK to global growth. As one of the largest single site employers there are over 76,000 people working at Heathrow, for over 400 companies, working together  to achieve our vision of giving passengers the best airport service in the world. Heathrow is like a small city – fast moving, diverse, forward thinking – right at the heart of the nation’s global connections and with a world of opportunity.

Job Overview

The partnership lead will be responsible for the delivery of the Employer and Community engagement strategy as set out by the Head of Heathrow Academy.  They will work with stakeholders (employers and community) to ensure clear alignment of business and community requirements.  They will act as an Ambassador for the Heathrow Academy and will lead the Academy senior management team, developing and leading programmes to support Heathrow’s purpose of ‘making every journey better’.

Principal Accountabilities

  • Explore and identify new business opportunities for the Heathrow Academy in line with the employer engagement strategy  
  • To develop joint resourcing, development and apprenticeship plans with Heathrow employers
  • Provide regular communication through both formal and informal business reviews in order to develop excellent working relationships 
  • To be the expert on understanding the challenges that airport employers face which may have an effect on the implementation of agreed plans and programmes; specifically, a detailed understanding of internal and external factors which may affect their own accounts 
  • To be the expert on understanding the challenges faced in our local communities and how businesses need to adapt and/or change 
  • Effectively use the data available to drive the community and employer strategy across the academy 
  • Provide a supporting role to drive the senior management team 
  • To create, own and deliver a Heathrow Academy marketing strategy  
  • Work collaboratively with the Heathrow Academy team, especially the employer and community engagement teams  
  • Align and respond to skills gaps within the surrounding boroughs with Academy interventions 
  • Monitor performance of the Heathrow Academy team 

Qualifications and Experience

  • Relevant experience in Business Development
  • Relevant experience in a senior management role and managing teams
  • Account management experience - A proven record in influencing others to develop and build successful business relationships 
  • Proven track record in management of individuals and teams to meet challenging targets 
  • Ability to communicate effectively with a wide range of audiences at all levels 
  • Organisational and time management skills 
  • Experience of working to tight deadlines  
  • Responsive to changing environments 
  • Excellent IT skills, including word, excel and PowerPoint 
  • Good knowledge of operating within a commercial environment

Business Behaviours

Take Ownership

  • Takes accountability for work, reflects on own actions, and supports others to do the same
  • Holds managers and teams to account for their results, enabling them to take ownership and responsibility

Work as a Team

  • Work with others to achieve goals and creates a great place to work
  • Inspires colleagues to take responsibility for their work, bringing out the best in others and connecting to Heathrow’s vision

Focus on Results

  • Plans and choses the right course of action for the Heathrow Academy 
  • Considers commercial implications and business value in decision, taking a logical and safe approach 
  • Develops and updates detailed plans for own team, including timescales, milestones, risk management and relevant budgets

Look after our Customers

  • Provides a high level of service based on an understanding of customers’ needs
  • Ensures success by encouraging the best from others, building Heathrow‘s brand and credibility

Build Relationships

  • Seeks and considers others’ views in order to reach agreement
  • Understands the long term impact of own behaviour, decisions and actions on others

Our plans are ambitious ones. And our people equally so. That’s why we recognise and value the contribution that everyone makes. In return we offer great benefits. These include our employee assistance programme, pension, healthcare and travel offers, plus a wide range of development opportunities to take your career further.